21***** *** ***
11th January, 2019
Recognition for Mick Ikin – Living Water Designs
We had been looking to purchase a water feature over the past number of months and we found some suppliers to be helpful to a degree but I would like to give a special recognition to you, which resulted in proceeding with great confidence in purchasing a beautifully designed and stunning water feature.
You went to great lengths to provide personal assistance without being pushy or intrusive. Your style and approach to us as customers was fantastic. Not only did you listen to our requirements you also provided sound advice about the product and details of the water feature specifications in a way we could easily understand. We feel you ‘went the extra mile / above and beyond’ to provide good customer service even providing progress updates / photos without any prompting from us.
The reason for taking the time and trouble to write this letter is that in our experience as a consumer we don’t feel many businesses / suppliers go out of their way to provide good customer service.
Please upload this onto your website or we can directly add it. We are also happy for you to provide our contact tel number to other prospective customers for feedback.
We would however, like to give a very special recognition and thank you to you. Tegan. It would be wonderful if Cetnej could acknowledge Tegan’s fantastic customer service and recognise what she does for your business too. If Cetnej have a policy for acknowledging and appreciating excellent members of staff, I hope Tegan could be given some sort of recognition award.
You are a credit to your business and wish you all the best.
Mob: 04** *** **4 (Phone number available upon request)
Email: [email protected]
June 2016, Alan D. wrote:
I would just like to thank Mick & his crew at Living Water Designs for the excellent work they produced on our Waterfall.
Mick, you went out if your way to ensure that we were happy with the end result & it shows in the beautiful creation that you have made.
Not only this but your service & dedication is second to none .
Again I wish to thank you for. An excellent Water Creation
I will recommend you to everyone – even if they are not looking for a water feature !
May 2016, David S., Pymble Ladies’ College NSW, wrote:
To Whom it may concern,
The College would like to take this opportunity to thank Living Water Designs for their outstanding work on the water feature they have built to complement our new outdoor artwork.
Living Water Designs understood the brief perfectly for what we wanted to achieve and has supported us along the way and offered solutions when we altered our vision shortly before installation.
They were true professionals and have delivered an outstanding interactive water and light feature which completes the centrepiece of our piazza which is a focal piece in our new facility.
Thank you to Mick Ikin and the team at Living Water Designs, you have been a pleasure to work with.
Feb 2016, Vivien S. wrote:
A. and me were enjoying a glass of red tonight on our terrace and as ever admiring our water feature…
Feb 2016, Mick Ikin wrote:
Thank you so much for sending me these pic’s.
I am a little bit proud that we have been able to help create such a beautiful setting.
I am also stoked that you actually get to enjoy it.
May i share these photos with potential clients?
Feb 2016, Vivien S. wrote:
Of course Mick, it’s one of the reasons why I sent it. Your professionalism deserves praise also. Viv